Panic Buttons & Alarms
Emergency Buttons for the Elderly
24/7 safety and peace of mind for those who need it most
If you’re living in an unsafe household with the risk of experiencing abuse or domestic violence, or living or working alone, personal alarms and panic buttons can provide you with peace of mind knowing that help is just a button away.
Panic buttons and alarms are usually worn as a pendant around the neck or as a bracelet, and when activated, will send out a signal to the Tunstall Customer Care Centre where our 24/7 Care Consultants will be able to immediately dispatch emergency assistance to your location.
Benefits of panic alarms
Peace of mind
Fast response
Increased safety
Deter attackers
Who are duress alarms for?
People at Risk of Domestic Violence
People who are at risk of domestic violence and abuse can wear a personal panic alarm that, when activated, will immediately notify the Tunstall Customer Care Centre which will then dispatch emergency assistance to their location.
Isolated Workers
If you work in an isolated environment or are the only person working in your office late at night, panic alarms give you the reassurance that help is just a button away should you need it. Other examples of lone workers include healthcare & social workers, or those who work in dangerous or isolated environments like mining & factory workers, truck/delivery drivers, lab workers, and others.
Workers with Medical Conditions
If you have a medical condition that could put you at risk if you were to fall or have an accident, panic alarms provide peace of mind for you and your loved ones, knowing that emergency assistance can be dispatched immediately should you need it.
At-Risk Employees
Aggressive behaviour towards healthcare workers is on the rise, with a 55% increase in assaults in the past five years. Healthcare and aged care workers are exposed on a daily basis to personal safety risks, especially when travelling for work or doing in-home care where help may not be immediately available. A wireless alarm or panic button can be life-saving in these situations, so the worker can contact their team for help.
Older People and People Living with Disabilities
If you are caring for an older person or person living with a disability, panic buttons for the elderly can provide peace of mind knowing that they can easily summon help should they need it.
Tunstall alarm monitoring services
Tunstall’s alarm monitoring services are available 24/7, 365 days a year. We have a team of experienced and certified Care Consultants who are trained to handle panic alarm signals and will dispatch emergency services assistance to your location as quickly as possible.
Best Alarms in Australia and New Zealand
Tunstall Gem4®
This 4G personal alarm pendant can allow the user to call for assistance when out and about. This makes it the best personal alarm for seniors who want to continue to live safely and independently in the community.
The Tunstall Gem4 is an intelligent personal alarm pendant, which includes GPS location and optional fall detection. This ensures the right help can reach the user whenever they need it.
Best for:
When out and about
Key Features:
- 4G connectivity for reliable communication without a landline.
- Water-resistant pendant for use inside or outside the home.
- 24/7 monitoring, always ready to assist in emergencies.
- Easy to install and place anywhere in the home
- Compatible with additional safety devices like fall detectors and smoke alarms.
Tunstall Lifeline Digital®
With an in-home personal alarm, the user will have a simple and effective safety solution for in and around the home. This is the perfect personal alarm for seniors who want to continue to live safely in their own home.
The Tunstall Lifeline Digital can also be paired with various activity and environmental sensors, such as fall detectors or smoke detectors. A water resistant, 100m range pendant is included.
Best for:
Safety & peace of mind at home
Key Features:
- Easy installation & usage
- 24/7 monitoring
- 4G Compatible
- Water resistant pendant included
- Can be installed anywhere in the home
How panic alarms work
Depending on the device configuration tailored to the user’s unique circumstances and needs, panic alarms can provide either one-way or two-way voice communication, GPS location tracking, and other 24/7 monitoring features.
Two-way communication
Panic alarms and panic buttons work by sending out an emergency signal to the Tunstall Customer Care Centre when they are activated. Our team of 24/7 Care Consultants will then be able to immediately dispatch emergency assistance to the alarm wearer’s location.
One-way Communication – Special Programming
The alarm in these cases would be programmed not to make the standard loud, audible noises. It could also switch to one-way communication meaning that the speaker would not transmit the Care Consultant speaking, but the microphone would still pick up anything on the user’s side.
How does the Fall Detection feature work in Tunstall’s Alarms?
If enabled, the fall detection features in Tunstall’s personal safety pendants can be life-saving. The fall detection feature is triggered if the user experiences a fall or loses their balance, measured by an in-built accelerometer. This can automatically trigger an alert when it detects that the wearer has experienced a fall. This alert will go directly to our Customer Care team which you can talk to at any time of the day. They can call for the appropriate help to assist you in emergencies. Learn more about our fall detection devices here.
How do emergency services know where to find you?
Tunstall mobile personal alarms with fall detection are equipped with GPS so emergency responders can accurately locate the wearer anytime. There are also fall detectors that are connected to your in-home personal alarm so emergency services can go directly to your listed address.
Important: Fall Detection Limitations
Fall detection technology cannot detect all types of falls, including:
- Soft falls or gradual descents
- Falls against walls or furniture
- Slow slumping or sliding
- Some dangerous falls may still go undetected
Fall detection is an additional layer of protection, not a replacement for manual activation.
Connected Care Monitoring vs Monitored by Loved Ones
MONITORED:
- 24/7 monitoring - Send an alert and get assistance at any time of the day, wherever you are
- Calls a dedicated Customer Care Centre who will assist you - avoids you having to call 000 or family
- Great for independent living - get assistance as soon as possible even without family or friends nearby
- Easy to set up - installs in minutes using existing phone/internet connection
MONITORED BY LOVED ONES:
- Auto-dial feature - Automatically dial preselected contacts with the press of a button, or when a fall is detected.
- Personalised support - Get assistance from people you are comfortable with, such as family and friends.
- Flexible contact list - Choose who you want to be contacted in an emergency, and easily update your contact list as needed.
- Peace of mind - Feel secure knowing that your loved ones will be alerted and can provide assistance in case of an emergency.
See How A Personal Alarm Can Help You Worry No More
What people are saying about Tunstall’s Personal Alarms
4.8/5
Rated 4.8 / 5 stars from 146 reviews
I recently used their medical services and was thoroughly impressed. The staff was incredibly attentive and professional, ensuring that all my needs were met promptly. The facility was clean and well-equipped, making me feel safe and comfortable during my visit. I highly recommend their services for anyone seeking reliable and compassionate medical care.
John Peter
QLD
I recently used their medical services and was thoroughly impressed. The staff was incredibly attentive and professional, ensuring that all my needs were met promptly. The facility was clean and well-equipped, making me feel safe and comfortable during my visit. I highly recommend their services for anyone seeking reliable and compassionate medical care.
John Peter
QLD
I recently used their medical services and was thoroughly impressed. The staff was incredibly attentive and professional, ensuring that all my needs were met promptly. The facility was clean and well-equipped, making me feel safe and comfortable during my visit. I highly recommend their services for anyone seeking reliable and compassionate medical care.
John Peter
QLD
What people are saying about Tunstall’s Personal Alarms
“I always find whoever answers the phone to be polite and caring, the person answering always asks “How can I help you?” then they will have a talk with you, and always thank you for calling, they are a great team.”
Ms C.
QLD
“I’m 82 years old, living alone, and wearing my pendant reassures me, knowing that Tunstall Care Consultants are always on call, available to help me. Many thanks to you all.”
Mrs K
QLD
“They have provided a fantastic service and respond quickly when contacted. I cannot recommend this service highly enough.”
Mrs W.
TAS
“Gives a good feeling of safety, knowing at the press of a button assistance is available.”
Mrs G.
VIC
4.8/5
Rated 4.8 / 5 stars from 146 reviews
NDIS Funded Personal Alarms
As a registered NDIS provider, Tunstall regularly works with clients and care providers to help provide personal alarm packages and our 24/7 monitoring service. Our commitment to supporting the safety, independence and confidence of our clients in Australia, New Zealand and around the world is second to none.
For more information about NDIS funded personal alarms, you can visit our NDIS page or contact our team to discuss your eligibility and circumstances.
Frequently Asked Questions
How do I activate my panic alarm?
To activate your duress alarm, simply press the SOS button on the device. This will send a signal to our Customer Care Centre, where our team of Care Consultants will then assess the situation and dispatch emergency assistance if required.
When should a panic button be used?
A panic button should be used in any situation where you feel your safety is at risk and you need to summon help. This may include situations such as:
- if you are threatened or attacked
- if you witness a crime
- if you are in an accident
- if you have a medical emergency
How long do you hold a panic button?
Hold the SOS button for 5 seconds to activate a call to your emergency contacts or Tunstall’s Connected Care Centre, depending on your device configuration.
What happens if you accidentally hit the panic button?
If you accidentally trigger the alarm by pressing the SOS button, you can cancel the call by holding the button again for 3 seconds. If the call still goes through, simply inform the operator that it was a false alarm and they will cancel the call. No further action is needed.
How do you reset a Panic Alarm?
In case of a false alarm, or if ending a call, the user can press the SOS button again to cancel the call. If you need to reset your alarm device, please contact Tunstall and our team will be able to assist you.
Where can Tunstall's alarms be used?
Our alarms can be used anywhere, both indoors and outdoors, subject to alarm type, environmental conditions and mobile network connectivity. If you are a Tunstall client with a Gem4 device, our team will assist you during setup and activation to ensure sufficient signal strength for optimum usage and safety.
Where is the best place to put a panic button?
Most panic buttons come as wearable pendants or bracelets that can be worn around the wrist, neck or clipped to a belt buckle. In-home panic alarms should be kept where they are accessible and within reach in case of an emergency.
How much do panic alarms cost?
We have a number of pricing options for our alarm devices depending on your needs and circumstances. You may also be eligible for government funding or subsidy. See our individual alarm product pages for information regarding pricing and monitoring options:
