Meet the Tunstall Gem4®
Australia’s Favourite Personal Alarm
4.8/5
Rated 4.8 / 5 stars from 146 reviews
Stay connected and protected with a personal alarm monitored by those who care most
The Tunstall Gem4 is a highly advanced 4G mobile personal alarm system, designed with the flexibility to keep you connected and safe, whether you choose to involve your loved ones or prefer professional monitoring support round-the-clock.
Note: Option 2 “Monitored By Loved Ones” does not call Triple Zero “000”
- 24/7 Monitoring from Tunstall - just $31.30/month
- Free shipping for online orders
- Includes 12 months’ SIM service
- Free shipping for online orders
Product Resources
Discover the Features of the Tunstall Gem4
Easy-to-use SOS Button
With its large, easy-to-use SOS button, the Tunstall Gem4 lets you raise an alarm instantly during emergencies.
Accurate GPS Location
Using GPS technology, the Gem4 accurately pinpoints your location, aiding our Customer Care Centre or your loved ones in finding you promptly.
Automatic Fall Detection
you can equip your Gem4 with automatic fall detection, which can detect falls and trigger an alarm.
Convenient Charging
The Gem4 includes a USB-powered charging dock for hassle-free device charging, ensuring it's always ready when needed.
Fast 4G Connectivity
Stay connected with the reliable 4G mobile network, ensuring swift communication of emergency alerts.
Water-Resistant Design
With an IP67 water-resistant rating, the Gem4 can withstand immersion in water for up to 30 minutes at a 1-meter depth, making it suitable for wet environments and showering.
What people are saying about Tunstall’s Personal Alarms
4.8/5
Rated 4.8 / 5 stars from 146 reviews
I recently used their medical services and was thoroughly impressed. The staff was incredibly attentive and professional, ensuring that all my needs were met promptly. The facility was clean and well-equipped, making me feel safe and comfortable during my visit. I highly recommend their services for anyone seeking reliable and compassionate medical care.
John Peter
QLD
I recently used their medical services and was thoroughly impressed. The staff was incredibly attentive and professional, ensuring that all my needs were met promptly. The facility was clean and well-equipped, making me feel safe and comfortable during my visit. I highly recommend their services for anyone seeking reliable and compassionate medical care.
John Peter
QLD
I recently used their medical services and was thoroughly impressed. The staff was incredibly attentive and professional, ensuring that all my needs were met promptly. The facility was clean and well-equipped, making me feel safe and comfortable during my visit. I highly recommend their services for anyone seeking reliable and compassionate medical care.
John Peter
QLD
What people are saying about Tunstall’s Personal Alarms
“I always find whoever answers the phone to be polite and caring, the person answering always asks “How can I help you?” then they will have a talk with you, and always thank you for calling, they are a great team.”
Ms C.
QLD
“I’m 82 years old, living alone, and wearing my pendant reassures me, knowing that Tunstall Care Consultants are always on call, available to help me. Many thanks to you all.”
Mrs K
QLD
“They have provided a fantastic service and respond quickly when contacted. I cannot recommend this service highly enough.”
Mrs W.
TAS
“Gives a good feeling of safety, knowing at the press of a button assistance is available.”
Mrs G.
VIC
4.8/5
Rated 4.8 / 5 stars from 146 reviews
How the Tunstall Gem4 can help
Piece of mind
Prompt Emergency Response
Increased Independence
Prompt Emergency Response
See How the Tunstall Gem4 Can Help You Worry No More
For many seniors, maintaining an active lifestyle while ensuring safety can be a challenge. The Tunstall Gem4 is designed to bridge this gap, offering both freedom and peace of mind.
Discover the freedom and security the Tunstall Gem4 offers. Watch the testimonial to hear firsthand how it’s making a difference in people’s lives.
The Tunstall Gem4 is for
NDIS Providers And Participants
The National Disability Insurance Scheme (NDIS) provides support for people with disabilities, and the Tunstall Gem4 personal alarm is a useful device for NDIS providers to offer to their clients to assist in the event of an emergency.
Carers
Carers who are responsible for looking after someone who may require assistance in an emergency can use the Tunstall Gem4 personal alarm to provide an added layer of security and peace of mind
Veterans
The Department of Veterans’ Affairs (DVA) may refer veterans who require assistance in the event of an emergency to use the Tunstall Gem4 personal alarm to ensure their safety and well-being
Seniors
The Tunstall Gem4 personal alarm is an ideal device for seniors who may be living alone or may require assistance in the event of a fall or other medical emergency.
Retirees & Retirement Villages
Retirement villages often have residents who are elderly or have mobility or medical issues, making the Tunstall Gem4 personal alarm a useful tool to ensure their safety and well-being.
Plan Comparison
| Features | Connected Care Monitoring Support | Monitored by Loved Ones - pay upfront | |
|---|---|---|---|
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4G Connectivity |
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24/7 Emergency Response |
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Waterproof & Fall Detection* |
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GPS Location Tracking |
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Ongoing Support |
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Contract Term: |
Month to Month |
12 Month Minimum |
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Total Initial Payment: |
$399 |
$399 |
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*Important: Fall Detection Limitations
Fall detection technology cannot detect all types of falls, including:
- Soft falls or gradual descents
- Falls against walls or furniture
- Slow slumping or sliding
- Some dangerous falls may still go undetected
Fall detection is an additional layer of protection, not a replacement for manual activation.
Tunstall Gem4 Funding Options
NDIS
As a registered NDIS provider, Tunstall regularly works with clients and care providers to help provide personal alarm packages and our 24/7 monitoring service. Our commitment to supporting the safety, independence and confidence of our clients in Australia, New Zealand and around the world is second to none.
For more information about NDIS funded personal alarms, you can visit our NDIS page or contact our team to discuss your eligibility and circumstances.
DVA
Tunstall proudly stands as an approved Personal Response Systems (PRS) supplier to the Department of Veterans Affairs’ (DVA). Through the Rehabilitation and Appliances Program (RAP), we offer tailored aids and appliances based on the unique clinical needs of individual veterans.
Veteran community members, including Gold Card holders and White Card holders (for DVA-accepted service-related conditions), can access our top-tier personal response systems. Eligible DVA card holders can benefit from a range of sensor devices, such as automatic fall detectors and medical alert pendants designed for veterans with hearing or sight impairments. For more information or to discuss eligibility and specific needs, please contact our team directly.
Personal Alert AssistanceSA
The Personal Alert AssistanceSA initiative stands as a beacon of commitment by the South Australian government to ensure the safety and well-being of its senior residents. This program is designed to provide assistance to those in need, especially the elderly that are at high risk of falls or facing significant medical challenges.
As a key collaborator with Personal Alert AssistanceSA, Tunstall Healthcare is honored to align our offerings with this state-driven vision. This partnership ensures that more South Australians can access life-enhancing devices, fostering a sense of security and independence in their daily lives.
Frequently Asked Questions
Loved Ones Monitoring - How many emergency contacts can be programmed into my Tunstall Gem4?
In the Monitored by Loved Ones monitoring option, you can add up to four (4) emergency contacts on your Tunstall Gem4. In the case of Connected Care monitoring, there is no need to add any contacts as your device will be auto-dial to Tunstall’s 24/7 response centre.
Loved Ones Monitoring - How do I update my nominated contacts?
In the Monitored by Loved Ones monitoring option, you can configure the emergency contacts for your alarm unit at any time via your user-friendly Online Portal – instructions on how to do this are included when you purchase your alarm unit.
Are there any additional or ongoing costs?
During checkout, you’ll be asked if you want a Tunstall technician to deliver & install the alarm unit for you. This will incur an additional service fee of $176, depending on your location. If you prefer to install the base alarm unit yourself, or have a loved one/caretaker assist you with this, we only charge a $19.90 shipping & handling fee to ensure your device is safely delivered via registered post.
Once you’ve purchased your alarm unit, the only ongoing cost is the cost of keeping your monitoring service active:
Loved Ones Monitoring package – no costs for the first 12 months. After this, you’ll need to register the alarm’s SIM card with a provider to keep it active. Tunstall can provide this service for $10/month and includes access to the user portal where you can manage your alarm’s contacts.
24/7 Connected Care Monitoring delivered by Tunstall Healthcare, a monitoring fee of $31.30/month applies.
Is the Tunstall Gem4 heavy or uncomfortable to wear?
No, the Tunstall Gem4 in particular weighs only 53 grams. The weight of our personal alarms are hardly noticeable so they wouldn’t interfere with your day-to-day activities.
Which is better: the Loved Ones Monitoring Package or the Connected Care Monitoring Package?
The choice between a Loved Ones Monitoring Package and the 24/7 Connected Care Monitoring Package depends on your individual needs and preferences. A Loved Ones Monitoring personal alarm is designed to be monitored by family members or caregivers, who can respond in case of an emergency. This can be ideal for individuals who have family members or caregivers who are regularly available to monitor the alarm and respond in case of an emergency. On the other hand, our 24/7 Monitoring Package is designed to be monitored by a professional care team. When activated, the alarm calls our Customer Care Centre, where trained operators can assess the situation and contact emergency services if necessary. Ultimately, the best choice will depend on your individual needs and circumstances. It may be helpful to consider factors such as your living situation, support network, and health status when deciding.
How do I choose the right personal alarm with 24/7 monitoring for me?
Choosing the right personal alarm depends on your individual needs and preferences. Some factors to consider include the features of the device, the cost, the provider’s reputation, and the quality of their customer service. It’s also a good idea to read reviews and talk to other people who have used personal alarms to get an idea of what to expect.
Get In Touch
If you’re ready to discuss your options or learn more about our personal alarm solutions (for yourself, a loved one, a client, or your business), we’re here to help.
Please contact us directly using the options below, or request a callback and our friendly team will be in touch with you.
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