Meet the Tunstall Gem5®
Australia’s Most Advanced Personal Alarm Watch
4.7/5
Rated 4.7 / 5 stars from 108 reviews
Stay connected and protected with our market-leading wrist-worn safety device, monitored by those who care most
The Tunstall Gem5 combines the functionality of a personal alarm with the convenience of a modern digital watch. It's a wearable 4G mobile personal alarm system, offering safety and connectivity for users, especially when they are out and about.
Note: Option 2 “Monitored By Loved Ones” does not call Triple Zero “000”
- 24/7 Monitoring from Tunstall - just $31.30/month
- Free shipping for online orders
- Includes 12 months’ SIM service
- Free shipping for online orders
Product Resources
Discover the Features of the Tunstall Gem5
Easy-to-use SOS Button
The Tunstall Gem5 is designed with user safety as a priority. Its prominent, easy-to-press SOS button ensures that you can quickly raise an alarm in any emergency situation.
Fast 4G Connectivity
Stay connected with the reliable 4G mobile network, ensuring swift communication of emergency alerts.
Automatic Fall Detection
The Tunstall Gem5 includes an automatic fall detection feature, providing an added layer of security for users who might be unable to press the SOS button after a fall.
Convenient Charging
The Gem5 comes with a user-friendly, USB-powered charging dock, making it easy to keep the device charged and operational.
Accurate GPS Location
Equipped with advanced GPS technology, the Tunstall Gem5 offers precise location tracking. This is crucial in emergency scenarios where every second counts.
Water-Resistant Design
With an IP67 water-resistant rating, the Gem5 can withstand immersion in water for up to 30 minutes at a 1-meter depth, making it suitable for wet environments and showering.
How does it work?
The Tunstall Gem5 is worn on the wrist and allows the user to generate an alarm call when they are out of home by pressing the SOS button, which connects the device to Tunstall’s 24/7 Customer Care Centre.
An alarm call is triggered after pressing the SOS button for approximately 3 seconds, after which time the user will hear a voice prompt confirming the activation. In case of false alarm, or if ending a call, the user can press the SOS button again to cancel the call.
What people are saying about Tunstall’s Personal Alarms
4.8/5
Rated 4.8 / 5 stars from 146 reviews
I recently used their medical services and was thoroughly impressed. The staff was incredibly attentive and professional, ensuring that all my needs were met promptly. The facility was clean and well-equipped, making me feel safe and comfortable during my visit. I highly recommend their services for anyone seeking reliable and compassionate medical care.
John Peter
QLD
I recently used their medical services and was thoroughly impressed. The staff was incredibly attentive and professional, ensuring that all my needs were met promptly. The facility was clean and well-equipped, making me feel safe and comfortable during my visit. I highly recommend their services for anyone seeking reliable and compassionate medical care.
John Peter
QLD
I recently used their medical services and was thoroughly impressed. The staff was incredibly attentive and professional, ensuring that all my needs were met promptly. The facility was clean and well-equipped, making me feel safe and comfortable during my visit. I highly recommend their services for anyone seeking reliable and compassionate medical care.
John Peter
QLD
What people are saying about Tunstall’s Personal Alarms
“I always find whoever answers the phone to be polite and caring, the person answering always asks “How can I help you?” then they will have a talk with you, and always thank you for calling, they are a great team.”
Ms C.
QLD
“I’m 82 years old, living alone, and wearing my pendant reassures me, knowing that Tunstall Care Consultants are always on call, available to help me. Many thanks to you all.”
Mrs K
QLD
“They have provided a fantastic service and respond quickly when contacted. I cannot recommend this service highly enough.”
Mrs W.
TAS
“Gives a good feeling of safety, knowing at the press of a button assistance is available.”
Mrs G.
VIC
4.8/5
Rated 4.8 / 5 stars from 146 reviews
How the Tunstall Gem5 can help
Peace of mind
Prompt Emergency Response
Increased Independence
Prompt Emergency Response
See How the Tunstall Gem5 Can Help You Worry No More
For many seniors, maintaining an active lifestyle while ensuring safety can be a challenge.The Tunstall Gem5 is designed to bridge this gap, offering both freedom and peace of mind.
Discover the freedom and security the Tunstall Gem5 offers.
Watch the testimonial to hear firsthand how it’s making a difference in people’s lives.
The Tunstall Gem5 is for
NDIS Providers And Participants
The Tunstall Gem5 is eligible for NDIS support funding, and can be easily integrated into the care plans of their NDIS participants, enhancing the independence and safety of users.
Carers
In an emergency, every second counts – the Gem5 allows either carers or their clients to get help quickly when they need it the most.
DVA Referrals
The Department of Veterans’ Affairs (DVA) can refer veterans to use the Tunstall Gem5 as part of their support system. This personal alarm is particularly beneficial for veterans who may require immediate assistance due to health or mobility issues.
Seniors
The Tunstall Gem5 is an ideal device for seniors who may be living alone or may require assistance in the event of a fall or other medical emergency.
Retirement Villages
Retirement villages often have residents who are elderly or have mobility or medical issues, making the Tunstall Gem5 a useful tool to support their safety and well-being.
Plan Comparison
| Features | Connected Care Monitoring Support - PAYG | Monitored by Loved Ones - pay upfront | |
|---|---|---|---|
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4G Connectivity |
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24/7 Emergency Response |
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Waterproof & Fall Detection* |
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GPS Location Tracking |
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Ongoing Support |
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Contract Term: |
Month to Month |
12 Month Minimum |
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Total Initial Payment: |
$399 |
$399 |
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*Important: Fall Detection Limitations
Fall detection technology cannot detect all types of falls, including:
- Soft falls or gradual descents
- Falls against walls or furniture
- Slow slumping or sliding
- Some dangerous falls may still go undetected
Fall detection is an additional layer of protection, not a replacement for manual activation.
Tunstall Gem5 Funding Options
As a registered NDIS provider, Tunstall regularly works with clients and care providers to help provide personal alarm packages and our 24/7 monitoring service. Our commitment to supporting the safety, independence and confidence of our clients in Australia, New Zealand and around the world is second to none.
For more information about NDIS funded personal alarms, you can visit our NDIS page or contact our team to discuss your eligibility and circumstances.
Tunstall proudly stands as an approved Personal Response Systems (PRS) supplier to the Department of Veterans Affairs’ (DVA). Through the Rehabilitation and Appliances Program (RAP), we offer tailored aids and appliances based on the unique clinical needs of individual veterans.
Veteran community members, including Gold Card holders and White Card holders (for DVA-accepted service-related conditions), can access our top-tier personal response systems. Eligible DVA card holders can benefit from a range of sensor devices, such as automatic fall detectors and medical alert pendants designed for veterans with hearing or sight impairments. For more information or to discuss eligibility and specific needs, please contact our team directly.
The Personal Alert AssistanceSA initiative stands as a beacon of commitment by the South Australian government to ensure the safety and well-being of its senior residents. This program is designed to provide assistance to those in need, especially the elderly that are at high risk of falls or facing significant medical challenges.
As a key collaborator with Personal Alert AssistanceSA, Tunstall Healthcare is honored to align our offerings with this state-driven vision. This partnership ensures that more South Australians can access life-enhancing devices, fostering a sense of security and independence in their daily lives.
Frequently Asked Questions
How does the Tunstall Gem5 ensure user-friendliness for those with sensory impairments?
The Gem5 watch provides feedback through voice prompts and vibration, making it accessible for users with visual or auditory challenges. These features help confirm when an alert has been sent or when the device is functioning correctly.
Is the Tunstall Gem5 available through the NDIS?
Yes, the Tunstall Gem5 is available for eligible NDIS participants and can be purchased as an NDIS support item as part of a participant’s plan.
Loved Ones Monitoring - How many emergency contacts can be programmed into my Tunstall Gem5?
In the Monitored by Loved Ones monitoring option, you can add up to four (4) emergency contacts on your Tunstall Gem5. In the case of Connected Care monitoring, there is no need to add any contacts as your device will be auto-dial to Tunstall’s 24/7 response centre.
Loved Ones Monitoring - How do I update my nominated contacts?
In the Monitored by Loved Ones monitoring option, you can configure the emergency contacts for your alarm unit at any time via your user-friendly Online Portal – instructions on how to do this are included when you purchase your alarm unit.
Are there any additional or ongoing costs?
During checkout, you’ll be asked if you want a Tunstall technician to deliver & install the alarm unit for you. This will incur an additional service fee of $176, depending on your location. If you prefer to install the base alarm unit yourself, or have a loved one/caretaker assist you with this, we only charge a $19.90 shipping & handling fee to ensure your device is safely delivered via registered post.
Once you’ve purchased your alarm unit, the only ongoing cost is the cost of keeping your monitoring service active:
Loved Ones Monitoring package – no costs for the first 12 months. After this, you’ll need to register the alarm’s SIM card with a provider to keep it active. Tunstall can provide this service for $10/month and includes access to the user portal where you can manage your alarm’s contacts.
24/7 Connected Care Monitoring delivered by Tunstall Healthcare, a monitoring fee of $31.30/month applies.
Who can benefit from using the Tunstall Gem5?
The Tunstall Gem5 is ideal for seniors, individuals with disabilities, people living alone, and those who may require emergency assistance due to health or mobility issues. It’s also a valuable safety device for carers and in settings like retirement villages.
How does the SOS button on the Tunstall Gem5 work?
The SOS button on the Tunstall Gem5 is designed for ease of use. When pressed for approximately 3 seconds, it triggers an alarm call, connecting the wearer to Tunstall’s 24/7 Customer Care Centre or the user’s pre-programmed contacts, dependning on the monitoring plan selected. A voice prompt confirms the activation. If it’s a false alarm, or if you wish to end the call, simply press the SOS button again to cancel.
What makes the GPS feature of the Tunstall Gem5 unique?
The GPS feature in the Tunstall Gem5 is highly accurate, ensuring that the wearer’s location can be quickly pinpointed in an emergency. This is especially beneficial for individuals at risk of getting lost or disoriented, such as those with cognitive impairments
Can the Tunstall Gem5 detect falls automatically?
Yes, the Tunstall Gem5 is equipped with automatic fall detection technology. It senses if the wearer has fallen and raises an alarm automatically, which is crucial for people who might be at risk of falling and unable to activate the SOS button
How do I charge the Tunstall Gem5, and how long does the battery last?
The Tunstall Gem5 comes with a USB-powered charging dock, making it easy to charge. The battery life varies based on usage, but with regular use, should last up to 24 hours under normal environmental conditions. Always ensure the device is charged regularly for optimal performance
Is the Tunstall Gem5 water-resistant?
Yes, the Tunstall Gem5 has an IP67 water-resistant rating, meaning it can withstand immersion in water up to a depth of 1 meter for 30 minutes. This makes it suitable for use in wet environments, including showering. It’s not recommended to take the device swimming
Which is better: the Loved Ones Monitoring Package or the Connected Care Monitoring Package?
The choice between a Loved Ones Monitoring Package and the 24/7 Connected Care Monitoring Package depends on your individual needs and preferences. A Loved Ones Monitoring personal alarm is designed to be monitored by family members or caregivers, who can respond in case of an emergency. This can be ideal for individuals who have family members or caregivers who are regularly available to monitor the alarm and respond in case of an emergency.
On the other hand, our 24/7 Monitoring Package is designed to be monitored by a professional care team. When activated, the alarm calls our Customer Care Centre, where trained operators can assess the situation and contact emergency services if necessary. Ultimately, the best choice will depend on your individual needs and circumstances. It may be helpful to consider factors such as your living situation, support network, and health status when deciding.
Get In Touch
If you’re ready to discuss your options or learn more about our personal alarm solutions (for yourself, a loved one, a client, or your business), we’re here to help.
Please contact us directly using the options below, or request a callback and our friendly team will be in touch with you.
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