Medical Alert Pendants
Care Alert Devices for Seniors
Equip yourself or your loved ones with our medical alert pendants that are specially designed for seniors and independent/assisted living situations. These devices act as a lifeline, ensuring safety and support at all times.
Designed with user-friendliness in mind, they are lightweight, durable, and easy to wear, making them an essential companion for daily activities. With our medical alert pendants, you can confidently go about your day knowing that help is just a press of a button away.
What is a Medical Alert Pendant?
A medical alert pendant is a small, wearable device that can be worn around the neck hanging by a lanyard or chain. The device is usually equipped with an SOS button that, when pressed, will immediately send an alert to a monitoring centre. The monitoring centre will then contact the wearer’s emergency contacts or emergency services to provide assistance.
Who can benefit from a Medical Alert Pendant?
Personal Emergency alarms like medical alert pendants can be beneficial for seniors who are at risk of falls or other accidents. They can also be helpful for those with chronic health conditions, such as diabetes or heart disease, who may need assistance in the event of an emergency.
A medical alert pendant can also provide peace of mind for loved ones who may worry about their elderly relatives living independently.
Clients & Carers
Supporting individuals and their carers with tailored solutions for independent living.
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NDIS Participants
Providing NDIS-approved care solutions to enhance safety and independence.
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DVA Referrals
Offering veterans high-quality support services through trusted DVA partnerships.
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Lone Workers
Ensuring safety and communication for remote and isolated workers at all times.
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Retirement Villages
Creating safer, more connected communities where residents enjoy independence.
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Aged Care Providers
Empowering carers with tools that deliver safer, more responsive support.
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PAASA Participants
Supporting PAASA members with reliable, responsive, and professional care.
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How do Medical Alert Pendants work?
Medical alert pendants usually consist of two parts – the actual pendant and a base station. The base station is typically placed near the individual’s bedside or in another location in the home where it can easily be reached in a medical emergency.
When the SOS button on the pendant is pressed, it will send a signal to the base station which will then place a call to the 24/7 Customer Care Centre. The Customer Care Team will then determine the best course of action, which may include contacting the individual’s emergency contacts or dispatching emergency services.
Reliable Medical Alert Pendants from Tunstall
Tunstall Lifeline Digital®
With an in-home personal alarm, the user will have a simple and effective safety solution for in and around the home. This is the perfect personal alarm for seniors who want to continue to live safely in their own home.
The Tunstall Lifeline Digital can also be paired with various activity and environmental sensors, such as fall detectors or smoke detectors. A water resistant, 100m range pendant is included.
Best for:
Safety & peace of mind at home
Key Features:
- Easy installation & usage
- 24/7 monitoring
- 4G Compatible
- Water resistant pendant included
- Can be installed anywhere in the home
Vibby Fall Detector
Vibby is a wearable falls detection device, used by individuals to support independent living. It can detect hard falls and raises an automatic alert through a paired Lifeline Digital in-home alarm. It also allows users to manually call for help by pressing the help button on the pendant.
The sensor, worn on either the wrist as a fall alert bracelet or on a pendant around the neck, works with an innovative algorithm which measures loss of altitude and speed, so it can detect if a person falls from an upright position. The wearer can also raise an fall alert directly from their device.
Key Features:
- Automatic fall detection alert
- Additional manual trigger to raise fall alert
- Vibration and LED light confirmation
- Easily cancelled alerts to minimised false alarms
- Waterproof and shock resistant wearable device
How do Tunstall’s Personal Alarms work?
Every Tunstall personal alarm is supported by our 24/7 monitoring service. This means that qualified Care Consultants are available whenever needed, to arrange the best possible assistance as quickly as possible.
With 24/7 assistance available, our personal alarms provide elderly people the care and assistance they require while still giving them the confidence and independence to live life to the full in a place of their choice.
How does the Fall Detection feature work in Tunstall’s Alarms?
If enabled, the fall detection features in Tunstall’s personal safety pendants can be life-saving. The fall detection feature is triggered if the user experiences a fall or loses their balance, measured by an in-built accelerometer. This can automatically trigger an alert when it detects that the wearer has experienced a fall. This alert will go directly to our Customer Care team which you can talk to at any time of the day. They can call for the appropriate help to assist you in emergencies. Learn more about our fall detection devices here.
How do emergency services know where to find you?
Tunstall mobile personal alarms with fall detection are equipped with GPS so emergency responders can accurately locate the wearer anytime. There are also fall detectors that are connected to your in-home personal alarm so emergency services can go directly to your listed address.
Important: Fall Detection Limitations
Fall detection technology cannot detect all types of falls, including:
- Soft falls or gradual descents
- Falls against walls or furniture
- Slow slumping or sliding
- Some dangerous falls may still go undetected
Fall detection is an additional layer of protection, not a replacement for manual activation.
Connected Care Monitoring vs Monitored by Loved Ones
MONITORED:
- 24/7 monitoring - Send an alert and get assistance at any time of the day, wherever you are
- Calls a dedicated Customer Care Centre who will assist you - avoids you having to call 000 or family
- Great for independent living - get assistance as soon as possible even without family or friends nearby
- Easy to set up - installs in minutes using existing phone/internet connection
MONITORED BY LOVED ONES:
- Auto-dial feature - Automatically dial preselected contacts with the press of a button, or when a fall is detected.
- Personalised support - Get assistance from people you are comfortable with, such as family and friends.
- Flexible contact list - Choose who you want to be contacted in an emergency, and easily update your contact list as needed.
- Peace of mind - Feel secure knowing that your loved ones will be alerted and can provide assistance in case of an emergency.
See How A Medical Alert Pendant Can Help You Worry No More
What people are saying about Tunstall’s Personal Alarms
4.8/5
Rated 4.8 / 5 stars from 146 reviews
I recently used their medical services and was thoroughly impressed. The staff was incredibly attentive and professional, ensuring that all my needs were met promptly. The facility was clean and well-equipped, making me feel safe and comfortable during my visit. I highly recommend their services for anyone seeking reliable and compassionate medical care.
John Peter
QLD
I recently used their medical services and was thoroughly impressed. The staff was incredibly attentive and professional, ensuring that all my needs were met promptly. The facility was clean and well-equipped, making me feel safe and comfortable during my visit. I highly recommend their services for anyone seeking reliable and compassionate medical care.
John Peter
QLD
I recently used their medical services and was thoroughly impressed. The staff was incredibly attentive and professional, ensuring that all my needs were met promptly. The facility was clean and well-equipped, making me feel safe and comfortable during my visit. I highly recommend their services for anyone seeking reliable and compassionate medical care.
John Peter
QLD
What people are saying about Tunstall’s Personal Alarms
“I always find whoever answers the phone to be polite and caring, the person answering always asks “How can I help you?” then they will have a talk with you, and always thank you for calling, they are a great team.”
Ms C.
QLD
“I’m 82 years old, living alone, and wearing my pendant reassures me, knowing that Tunstall Care Consultants are always on call, available to help me. Many thanks to you all.”
Mrs K
QLD
“They have provided a fantastic service and respond quickly when contacted. I cannot recommend this service highly enough.”
Mrs W.
TAS
“Gives a good feeling of safety, knowing at the press of a button assistance is available.”
Mrs G.
VIC
4.8/5
Rated 4.8 / 5 stars from 146 reviews
NDIS Funded Personal Alarms
As a registered NDIS provider, Tunstall regularly works with clients and care providers to help provide personal alarm packages and our 24/7 monitoring service. Our commitment to supporting the safety, independence and confidence of our clients in Australia, New Zealand and around the world is second to none.
For more information about NDIS funded personal alarms, you can visit our NDIS page or contact our team to discuss your eligibility and circumstances.
How do I get funding for a medical alarm pendant?
If you are a senior citizen in Australia or New Zealand, you may be eligible for government funding to help cover the cost of your personal safety alarm. Here are some of your options when it comes to government funding:
For Australians:
Commonwealth Home Support Program (CHSP)
The CHSP is a government-funded program that provides support for seniors’ aged care services. Aged Care Packages available through the CHSP can include personal alarms, which can help elderly people live independently and safely in their own homes.
Department of Veteran’s Affairs RAP Scheme
If you are a veteran, you may be eligible for funding to cover the cost of your personal alarm through the Department of Veteran’s Affairs RAP Scheme. The RAP Scheme provides funding for assistive technology products and services that can help veterans live independently.
For New Zealanders:
Accident Compensation Corporation (ACC)
If you have been injured in an accident, you may be eligible for funding to cover the cost of personal alarms and other assistive technology products through ACC. A letter of recommendation from a doctor needs to be sent to the ACC and you will be contacted after this.
Veterans’ Independence Programme
If you are a veteran, you may be eligible for funding to cover the cost of personal alarms and other assistive technology products through the Veterans’ Independence Programme (VIP). The VIP provides funding for assistive technology and home support services that can help veterans live independently. You can check your eligibility here: https://www.veteransaffairs.mil.nz/eligibility/check-your-eligibility/.
Read more about how you can get funding for your personal alarm here: Can you get a fully-funded personal alarm?
Frequently Asked Questions
Why do I need a personal alarm pendant?
Did you know that one in three Australians and New Zealanders over the age of 65 will experience a fall each year? Falls can cause serious injuries, including broken bones and head injuries, which can often lead to hospitalisation. One way to help prevent falls is through medical alert devices like medical alert pendants or medical alert alarms for seniors. These devices provide peace of mind for both seniors and their loved ones, knowing that help is only a button-press away if an accident occurs.
Why not use a mobile phone instead of a medical alert system?
There are a few key reasons why mobile phones aren’t an effective safety solution like medical alert systems:
- Mobile phones typically have shorter battery life than medical alert systems, which means that they may not be reliable in an emergency.
- If you’re having a heart attack, a seizure, have poor vision or you might be in extreme pain, you may not be able to reach for your phone, especially when under duress. Finding and pressing the emergency button on your wrist or around your neck is relatively easy.
How long does the battery in my Tunstall personal alarm last in a power outage?
The Tunstall Lifeline Digital alarm contains a Nickel Metal Hydride back-up battery that recharges itself when plugged into the main power. It is recommended that the battery be replaced after five years. The battery provides up to 40 hours of standby operation. The Tunstall Gem4’s battery life is up to 72 hours under normal environmental conditions.
Will my medical alert system interfere with my pacemaker?
Will my medical alert system interfere with my pacemaker? There are many different types of pacemakers, so it’s hard to give a general answer. Some pacemakers are sensitive to electromagnetic fields and can be interfered by other electronic devices. For example, the Tunstall Gem4 cannot be worn around the neck if you have a pacemaker while our other medical alarms are cleared to be worn with a pacemaker.
Your best bet is to ask your doctor or the manufacturer of your pacemaker about any specific concerns you have.
What happens if the mobile alarm pendant gets wet?
If your personal alarm pendant gets wet, it will still function properly because it has an IP67 rating. This means that the alarm can be submerged in up to 1 meter of water for up to 30 minutes and will still remain water-resistant. So whether you accidentally drop your alarm in the sink or it starts raining while you’re out for a run, you can rest assured knowing that your alarm will continue to operate correctly.
