Supporting eligible DVA clients with Personal Response Systems
DVA Rehabilitation Appliances Program (DVA RAP)
Rehabilitation Appliances Program (RAP) is an Australian Government program administered by the Department of Veterans’ Affairs (DVA). It provides eligible DVA clients with aids, equipment and modifications to help clients live safely and independently.
RAP provides 24/7 monitored Personal Response Systems (PRS) in the client’s home and Mobile Personal Emergency Response Systems (MPERS) for client’s seeking assistance beyond the boundary of the home.
Tunstall Healthcare is a contracted supplier of personal response systems under this program.
Eligibility
The DVA client must have a clinical need for a PRS/MPERS unit and a:
- Gold Card; or
- White Card with an accepted condition relating to the clinical need for the equipment.
DVA does not supply Personal Response Systems to persons who live in Residential Aged Care.
Personal Response Systems and Mobile Personal Emergency Response Systems must be prescribed by a suitably qualified assessing health provider as follows:
- Occupational Therapist (OT)
- Registered Nurse (RN)
- Physiotherapist (Physio)
The DVA RAP PRS national guideline provides further information regarding eligibility.
Referring a client to Tunstall
Prescribers must complete the DVA D9199 Assessment Form, then send it through to our team.
As soon as we receive your referral, we’ll take care of the next steps—making sure your DVA client feels supported, safe, and connected.
Which Tunstall Personal Response Systems are funded by RAP?
Our range of personal alarms and pendants give DVA clients the freedom to live independently, knowing that help is always close at hand. Every personal alarm offers DVA clients 24/7 support, security, and independence — at the simple press of a button.
Tunstall Lifeline Digital
- 4G-enabled base for reliable home protection.
- Connects instantly to emergency help, 24/7.
- Works with pendants that trigger alerts from anywhere in the home.
- Easy to use, providing peace of mind. Supports future updates and remote management for long-term use.
- Ethernet connection available
TX4 Pendant
- Compatible with Lifeline Digital.
- Trigger alarm anywhere in the home.
- Wrist or neck-worn for comfort and flexibility.
- IP67 water resistant.
- For fall detection, see Vibby Fall Detector.
Vibby Fall Detector
- Compatible with Lifeline Digital for seamless integration.
- Wrist or neck-worn for comfort and flexibility.
- Automatic fall detection for quick emergency alerts.
- Ideal for veterans prone to fall injuries.
- Provides reliable 24/7 emergency assistance.
- IP67 water resistant.
Tunstall SmartLink Guardian 4G
- 4G-enabled base for reliable home protection.
- Connects instantly to emergency help, 24/7.
- Works with pendants that trigger alerts from anywhere in the home.
- Easy to install and place anywhere in the home.
- Easy to use, providing peace of mind. Supports future updates and remote management for long-term use.
Smartfall - Blue Pendant
- Compatible with Tunstall SmartLink Guardian 4G, enhancing emergency response capabilities.​
- Neck-worn design for optimal fall detection.​
- Ideal for veterans prone to fall injuries, providing added safety.​
- Automatic fall detection and manual alert button for emergencies.​
- IP67 Water-resistant, shock-resistant, and lightweight (25g) for everyday wear.
SmartLink Pendant
- Compatible with Tunstall SmartLink Guardian 4G.
- Two-way feedback confirming signal sent and received.
- Range of up to 300 metres for reliable communication.
- Can be worn as a wristband or pendant for flexibility.
- Water-resistant with an IP67 rating for durability.
- Vibrating alert, ideal for veterans with hearing or sight impairments.
Tunstall Gem4 Pendant
- Mobile Personal Emergency Response System (MPERS).
- Neck-worn pendant.
- 4G-enabled personal alarm for reliable emergency communication.
- Help button and fall detection in one.
- Water-resistant design (IP67), suitable for use in wet environments.
- Two-way communication with Tunstall’s 24/7 Customer Care Centre.
Tunstall Gem5 Watch
- Mobile Personal Emergency Response System (MPERS).
- 4G-enabled personal alarm watch for reliable emergency communication.
- Help button and fall detection in one device.
- Water-resistant design suitable for wet environments.
- Two-way communication with Tunstall’s 24/7 Customer Care Centre.
Wall-Mount Push-Button Key Safe
- Customisable code
- Secure storage of up to 5 keys
- Water and rust proof
Padlock Combination Key Safe
- Customisable code
- Secure storage of up to 5 keys
- Water and rust proof